One Show Young Ones Awards
🏆 Silver - Film & Video 🏆 Bronze - Integrated Campaign 🏆 Merit (3x) Winner
When your network just works, you never have to think about it. Which means our lead customer service agent has a lot of downtime on his hands.
His name is Alan.
LAUNCH
Meet the man with nothing to fix.
BROADCAST
Inside Verizon’s least busy department.
Support beyond the network.
OOH
No-problem navigation.
GAMING
Player support activated.
SPOTIFY x VERIZON
The help desk hits the airwaves. Spotify's DJ has never been so helpful.
RADIO
⬤ LIVE from customer service
SOCIAL
Idle agent. Open DMs.
CAMPAIGN CASE STUDY
How we turned reliability into a character.